Make sure to disable the "Signed Identities" option. If this option is not disabled, our extension would not be able to support the feature.

Another reason that might be causing this with the Chat feature is that you have this option disabled.

https://app.drift.com/settings2/widget

This setting turns off the chat widget so it doesn't show up on any webpage.

If you are having an issue with the service provider. Please reach out to them and see if they can resolve it.

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