The scanner is not detecting barcodes properly.
It's not working as well as other mobile apps.
Updated over a week ago

Some factors that might contribute to this:

  1. The size of the barcode is too small.

  2. The environment is dark, or not bright enough.

  3. The scanner is moving and not standing still causing a poor camera focus.

As you may notice, scanning barcodes on the web browser is not as good as other native mobile apps. This is a technical limitation within the operating system regarding camera access. Unfortunately, there is not much we can do to resolve this (other than building a native mobile app, which is not on our product roadmap).


Some users have reported in their tests that they found the minimum size is around 0.8โ€ by 0.8โ€ (2x2cm). Also, they reported problems reading codes printed by a direct thermal printer. While inkjet-printed labels had no issue.

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