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Extensions are not loading

I tried to open the extension settings page, my form, and my portal it is stuck in loading page.

Updated over a week ago

It is highly related to a cache issue. Try using another browser or private/incognito mode first. This solution worked for another user who had a similar issue you're currently experiencing.

Once that works, go ahead and clear your browser cache:

  1. For Google Chrome: Click on the three dots on the top right corner -> More Tools -> Clear Browsing Data -> Time Range -> All Time -> Clear Data.

  2. For Safari: Click on Safari on the top left corner -> Clear History -> All History -> Clear History.

  3. Close and reopen your browser.

If this does not work, please let us know so we can further investigate your concern.

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