This article applies when your subscription is automatically cancelled because of failed payments.
After a payment fails, our system usually retries the payment. If those attempts remain unsuccessful, the subscription will eventually be cancelled automatically.
If your subscription has been automatically cancelled for this reason, contact us through the support chat and ask to speak to a member of the support team. We can review your account and the options for restoring your subscription, including a previous legacy plan. Restoration is not guaranteed.
This support review applies after automatic cancellation due to failed payments. If you manually cancelled your subscription, please follow the guidance for manual cancellations instead.