In this article we will explain the basics of billing for your miniExtensions workspace, as well as answer some frequently asked questions.
We currently have a range of plans available, aimed at different types of users and use cases. You can find out more about the features and limitations of our plans here and on our pricing page. Please note that the free plan is only meant for trying out our products before committing to a subscription, which results in some limitations as outlined here.
miniExtensions plans are per workspace. Whenever you're working on anything in miniExtensions, please make sure you're using the correct workspace.
How billing works
All plan changes are prorated. That means if you switch to a different plan in the middle of your billing cycle, you will only pay for the price difference for the remainder of the billing cycle.
You can see your current monthly cost, next estimated payment, renewal date and much more by clicking on Manage billing on your settings page. Please just make sure the correct workspace is selected on the left!
Only workspace owners and admins can access billing information.
Frequently Asked Questions
Which payment methods do you accept?
Which payment methods do you accept?
We process our payments through Stripe and support the following payment methods at the moment:
Credit Card
US bank account
Link
Amazon Pay
How do I purchase a subscription?
How do I purchase a subscription?
You can purchase your subscription through the Upgrade Plan button on your main dashboard, or by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Buy subscription
This will bring up a pop-up with the currently available plans. Select the plan you want, choose whether to be billed monthly or annually and click Buy subscription.
Please ensure that your plan of choice supports the extension types and number of extensions or automations you require. You can see the features and limitations associated with each plan here or on our pricing page. Since the free plan supports all extension types for testing purposes you may run into limitations when trying to upgrade to the Lite or Core plans
For more information about our pricing, please visit our pricing page.
Monthly subscriptions can be upgraded to annual billing. Lower plans can also be upgraded to a higher plan.
When is my subscription renewal date and how much will it cost?
When is my subscription renewal date and how much will it cost?
You can find this information by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Manage Billing
There, you will see your renewal date, current monthly cost and your next estimated payment. These values may or may not be identical, depending on whether your extension count has changed during your current billing cycle.
How can I upgrade my subscription?
How can I upgrade my subscription?
Please reach our to our support team through the chat icon in the bottom right corner if you would like to upgrade.
How can I update my credit card details?
How can I update my credit card details?
You can change your payment method by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Manage Billing
Where can I find my invoices and how can I download them?
Where can I find my invoices and how can I download them?
You can find your invoices by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Manage Billing
Go to the Invoice History section
Click on the icon beside the date
Click the Download Invoice button
How will I be charged when I upgrade my plan?
How will I be charged when I upgrade my plan?
Upgrades are prorated. You'll only be charged for the difference between what you already paid and the new plan. Depending on how many days have passed, the amount you paid will be discounted from the new subscription.
In the next billing period, you will pay the whole amount of the new plan.
How can I update my billing address?
How can I update my billing address?
You can update your billing address by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Manage Billing
You can then update your address in the BILLING AND SHIPPING INFORMATION section
The new information (e.g. company name, address) will show up on your receipts when you download your receipts again.
How can I add a VAT number to my invoice?
How can I add a VAT number to my invoice?
You can add it by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Manage Billing
If the invoice is already issued, please add your VAT number in one of the address fields (e.g. city). Then download your invoice again and all your billing info should show up.
How can I upgrade from a monthly to an annual plan?
How can I upgrade from a monthly to an annual plan?
You can change your billing cycle at any time by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Manage Billing or Subscription & Billing
Click Update Plan
Select Yearly
Click Continue
Finally, you'll see the total amount before you Confirm.
You don't need to cancel your monthly plan to upgrade. When you switch to the annual plan, you'll only be charged for the prorated difference of what you already paid for. Even if you've already been charged for this month, the amount you paid will be discounted from the annual plan when you switch.
How can I cancel my plan?
How can I cancel my plan?
You can cancel your account subscription by going to:
The settings page
Select the correct workspace on the left
In the Billing section, click Cancel subscription
You will receive a prorated credit for unused remaining time as credit in your account and your subscription will be cancelled immediately.
In order to cancel, you need to have a maximum of 3 enabled extension and 5 collaborators in your workspace, since those are the limits of the free plan. If you have more extensions or collaborators and wish to cancel, you will need to remove or disable some of them to fall within the limits. We have a Disable all extensions button in the "Danger Zone" area of the workspace settings page to simplify this if you have many existing extensions.
How can I downgrade my plan?
How can I downgrade my plan?
You can downgrade to a different, currently available plan at any time. The option is not available in the dashboard, but you can contact us through the chat icon in the bottom right corner and we would be happy to assist you. If you're downgrading, the price difference for the remainder of your billing cycle will be applied as credit in the next billing cycle.
If you wish to downgrade your plan, you need to first ensure that your workspace falls within the limits of your new plan.
Can I pause my subscription?
Can I pause my subscription?
We don't have a way to pause subscriptions, but you can cancel your subscription and resubscribe again at any time. All your remaining extensions will still be there when you come back.
In order to cancel, you need to have a maximum of 3 enabled extension and 5 collaborators in your workspace, since those are the limits of the free plan. If you have more extensions or collaborators and wish to cancel, you will need to remove or disable some of them to fall within the limits. We have a Disable all extensions button in the "Danger Zone" area of the workspace settings page to simplify this if you have many existing extensions.
If your account is on one of our legacy plans (i.e. one that is not currently shown on our pricing page), you won't be able to get that plan anymore. Once your subscription is canceled, you'd only be able to subscribe to the new rate when you come back. You would need to go to your miniExtensions dashboard to start a new subscription with the plans currently available.
How can I resume my subscription?
How can I resume my subscription?
If your subscription has been cancelled previously, you can resubscribe by any of the methods outlined here. Please note that you will only be able to subscribe to a plan that is currently available and will not be able to get your previous plan back if we don't offer it anymore.
What happens if my subscription is cancelled?
What happens if my subscription is cancelled?
You can cancel or upgrade at any time.
In order to cancel, you need to have a maximum of 3 enabled extension and 5 collaborators in your workspace, since those are the limits of the free plan. If you have more extensions or collaborators and wish to cancel, you will need to remove or disable some of them to fall within the limits. We have a Disable all extensions button in the "Danger Zone" area of the workspace settings page to simplify this if you have many existing extensions.
If the subscription is canceled, you will receive a prorated credit for unused remaining time as credit in your account and your subscription will be cancelled immediately. The extension settings for any remaining extension will stay saved and won't be deleted.
If there is a failure to process the credit card payment for your subscription and you failed to update your card information in time (e.g. the transaction was blocked by your bank or the card has expired), you will receive an email informing you about it. We will retry to charge your card for 7 succeeding days. If the transaction is still unsuccessful, your subscription will be canceled.
If your account is on one of our legacy plans (i.e. one that is not currently shown on our pricing page), you won't be able to get that plan anymore. Once your subscription is canceled, you'd only be able to subscribe to the new rate when you come back. You would need to go to your miniExtensions dashboard to start a new subscription with the plans currently available.