All Collections
General Questions
General Troubleshooting
I forgot my password. How to reset it?
I forgot my password. How to reset it?

Our employee has left the organization and we need to access our subscription.

Updated over a week ago

You can reset your password by clicking on "Forgot Password" on the login page.

If you want to change the email address associated with your account, you need to regain access to the account first. You would need to reset the account password. Then once you log in, you can change it. It's not possible to change the account's ownership on our end.

Related

Did this answer your question?